Beyond satisfaction

Olakala is an innovative online survey management platform. Its specialty is customer satisfaction and experience survey management in continuous flow: decrypting customers’ click-stream, putting basic expectations ahead of secondary ones, identifying the differentiating elements vis-à-vis your competitors while improving your performance and profitability indices: Olakala provides you with support to manage your daily actions.

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they talk about us

“It is more than just a tool for regular monitoring of quality measures: an essential management instrument for operational teams to ensure customer satisfaction”

Denys - Pullman France


Olakala it is ...

6000 questionnaires collected per day
51 countries represented
16 available languages
70000 e-mails sent per day
6000 user accounts


25 March 2014 After the spectacular opening of the InterContinental Marseille - Hôtel Dieu, IHG is still considering France as one of its primary market with more openings to (...)


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